Because each piece of Original Artwork and Fine Art Print is unique and made with care, we do not accept returns—except in cases where the product is defective. If you receive a defective item, please contact me promptly so we can make it right.

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What is Naïma Namaste's Shipping and Refund Policy?

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Once you receive your original artwork or fine art print, you must contact me within 1 day if you notice any problem( the day you received and opened the package) . If we both confirm that an issue exists, you have 4 days to return the painting to me. 

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Although this has never happened to me throughout my entire journey as an artist selling my work,  you can visit the COLLECTOR EXPERIENCE to learn more about my collectors’ experiences.

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You must provide photos and videos as proof.

Please note that return shipping costs are your responsibility, as well as any import taxes I may incur upon receiving the returned item.

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What is Naïma’s delivery process?

I stay in touch with you throughout the entire delivery process, including on the day of delivery.

 

I wait for your confirmation that you have received and opened the package, and I check with you to ensure that everything arrived in perfect condition.

 

How does Naïma pack her Artwork?

Each painting is carefully and securely packaged to prevent any damage during transit. I use generous layers of bubble wrap and sturdy packaging to ensure both Original Artworks and Fine Art Prints arrive safely.  you can visit the COLLECTOR EXPERIENCE to learn more of how I package a paint and ship its.

All of my apparel and merchandise orders are fulfilled and shipped by Printful.​

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Who is Naïma’s shipping partner?​

I ship Original Paintings and Fine Art Prints with UPS. Delivery usually takes 4 to 20 business days, depending on the destination country.

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You will always receive a tracking number, and I personally assist you throughout the entire shipping process.​

All orders are shipped with signature upon delivery, and we can decide together on the delivery date that works best for you.

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Does Naïma offers Free shipping?

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Free Shipping Policy

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• Worldwide: Enjoy free shipping on all orders of $500 or more, no matter the destination.

• France & Europe: Free shipping on all products, with no minimum purchase required, for deliveries within France and other European countries.

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You can always contact us for any return question at naimanamaste@gmail.com

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